At CarryLeather, we take pride in the craftsmanship of our products and the satisfaction of our customers. Every item we create is designed to deliver timeless style and lasting quality. However, if your purchase doesn’t meet your expectations, we’re here to make things right with a simple, hassle-free return and exchange process.
1. Eligibility
Returns and exchanges are accepted within 7 days from the date of delivery. Please ensure that the item is returned within this period to qualify for a refund or exchange.
2. Condition of Items
To maintain the integrity of our products, returned items must be:
- Unused and undamaged
- In their original packaging, including dust bags or boxes
- With all tags and accessories attached
Items that show signs of wear, alteration, or misuse may not be eligible for return.
3. How to Initiate a Return or Exchange
Simply reach out to our Customer Service Team at ranamudassar876@gmail.com with your order number and a brief explanation of your reason for return. Our team will guide you through every step of the process to ensure a smooth experience.
4. Return Shipping
Customers are responsible for the cost of return shipping unless:
- The item received was defective, or
- There was an error on our part in processing your order.
In such cases, we’ll gladly cover the return shipping costs.
5. Refunds and Exchanges
Once we receive and inspect your returned item, we will process your refund or exchange based on your preference. Refunds will be credited to your original payment method within 5–7 business days after approval.
6. Our Promise
At CarryLeather, your satisfaction is at the heart of everything we do. Whether you’re requesting an exchange or a refund, we’ll ensure the process is transparent, fair, and prompt — because you deserve nothing less.